About Claims

Princeton’s approach to claims management is professional, comprehensive, aggressive, and New Jersey based.  If you get sued for malpractice, no one will better represent your interests. The attorneys we retain to defend our policyholders are professional liability experts who are second to none in their defense capability. Our reputation in the industry as a no-nonsense insurer willing to “go the distance” to protect policyholders against claims that should be defended is well-established.

We understand that when you are sued for malpractice, it’s not just about money: it’s personal. It’s an attack on your professional reputation and all you’ve spent so many years of study, effort and commitment to build. 

Our claims philosophy is simple: provide the finest claims service, defend the cases that should be defended, and resolve those that should be settled as expeditiously and economically as possible. This philosophy has served our policyholders well. Since the company was founded over three decades ago, we have brought over 57,000 claims to a conclusion, the vast majority of which were resolved in our policyholders' favor.

Every claim we receive is closely analyzed by experienced, professional claims personnel and by knowledgeable attorneys with special expertise in defending medical liability cases. Our claims management/supervisory team averages over 30 years experience in the industry. We have 17 professional liability claims consultants who are similarly well experienced, averaging over 29 years in the field. The attorneys on our approved counsel list are recognized medical liability experts who consistently obtain favorable results in most of the cases they take to trial. In addition, the physicians and nurses on our in-house medical review panel, which includes 27 different specialties, review and help us identify early on the key issues that we should be prepared for in defending the case.

During the life of each case, our claims staff remains closely involved in not only the investigation and discovery process, but also in development and execution of important strategic decisions. They personally interview the policyholder and continue to confer with him/her and counsel as the case progresses. They help locate and retain the experts deemed best-suited for defending the particular case. Where necessary, they assist in helping policyholders get ready to testify at deposition and trial. When appropriate, they attend both the policyholder’s deposition and trial in order to lend continuing support and assistance throughout the process. They understand that for most healthcare professionals, this is a new and unpleasant experience. They will make every reasonable effort to assist you in negotiating this unfamiliar terrain. They are on your side.

Obviously, we can’t guarantee success in every case. But what we can guarantee is that no reasonable effort toward that end will be spared, that we understand – and identify with – what you’re going through and that you will be provided the protection you deserve.